Cancellation/No Show Policy 

Please be aware that we operate on a 24 hour Cancellation/No Show policy. If you do not show up to your appointment or if you reschedule the same day as your appointment, we will charge you $25.00 for every service booked! To avoid our cancellation policy & NO SHOW fees, please contact us at (707) 688-6700 or at luxenailscape@gmail.com at least 24 hours prior to your scheduled appointment. Please be courteous of our Nail Artists time when booking your appointments. We thank you for your understanding.

Grace Period

We understand that sometimes things happen which may cause you to run late to your appointment. Please keep in mind that we operate on a 10 minute grace period. If you arrive 10 minutes after your scheduled appointment, we cannot guarantee that we will be able to honor your appointment. If you know that you will be running late, please let us know as soon as you can and we will do our best to accommodate you. Thanks in advance for your understanding and punctuality. 

No Kids Policy

As much as we love kids, please don't bring them to your appointment with you. This is for their safety and for the respect of your Nail Artist and our clients. Please come to your appointment to relax and enjoy your experience. Kids are always welcome if they'll be having a service done. We do offer children's manis/pedis. Thank you for your understanding.

Our Service Guarantee

We want you to be happy! If you are not completely satisfied please return within 72 hours of your service and we will gladly make it right, free of charge.